Frequently Asked Questions
Everything you need to know about shopping with Koh
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most unused items in their original packaging. Please visit our Returns Center to initiate a request.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are my personal details secure?
Yes, we use industry-standard SSL encryption to protect your data and never store your full payment information on our servers.